[Resolved] HDFC Bank — Interest levied for the ecs expiry which has to be taken care by bank

chahuak1

from Bengaluru, Karnataka

Address:	500049
Website:	www.hdfcbank.com

I have personal loan with hdfc for which i had provided cheques for direct payment from my sbi account. After 42 emi's were paid i noticed that the emi was not deducted from my account and reached out to customer care to check on the issue. I was told that the cheque was bounced due to ecs expiry for which hdfc has sent a form to sbi and was in pending from sbi. As a customer how am i responsible when hdfc made a delay in getting the ecs clearance. I didn't even receive any email notification on the cheque bounce. Customer care officer told that text message as well as email will be sent to customer. As i'm in us i don't have access to mobile alerts where i completely rely on email and i didn't receive any notification. The same thing has happened earlier for which i had to pay an extra amount. Why should i keep on doing it when there is no mistake from my end.

Was this information helpful?

No (0)

Yes (0)

Aug 20, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Jul 11, 2017

Updated by chahuak1 I was told by Customer care agent to check with SBI on why ecs request submitted by HDFC is still in Pending state.How am i supposed to check on the status of a request which was not submitted by me.Why the hell should i do it.IS there any term in Terms&Conditions of loan that states it.Please share if there is any clause like that.

Verified Support

Jul 13, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share your complete concern, loan details, charges details and registered contact details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.

-Bejoy
HDFC Bank Customer Assistance