[Resolved]  HDFC Bank — Interest rate for existing customers.

Address:Coimbatore, Tamil Nadu, 641018
Website:www.hdfc.com

I have taken a housing loan from hdfc during 2006 with repayment period of 10 years and repaid regularly the emis with out any interruption. The tenure is going to be completed in a few months in the current year.
I have been charging interest at the rate of 13% where as the prevailing rate is 8.4%. I have written many times for reduction through their online portal and also thro e mails but their reply is irrelevant to the query. They ask us to come and execute documents with a fee and after execution the new rates are applicable for a short period only. Again they increase the interest rate with out any information to old rate.
For attracting new customers they inform the rates at 8.5% and gradually increase the rates to reach as high as 13%.
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Jul 17, 2017
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Jun 14, 2017
HDFC Bank Customer Care's response
Dear Pauljay,

We request you to kindly send us your details like home loan account number, mobile number and email id through a private message so that we can address your concerns effectively.

Regards,
Team HDFC Home Loans
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