[Resolved] HDFC Bank — invalid charges in statements of june-2018 on credit card.

[Resolved] HDFC Bank — invalid charges in statements of june-2018 on credit card.

W Wycliff Christian from Hyderabad, Telangana

I am holding mastercard of HDFC Bank. They have not sent me statement of May month through any medium or they have not sent me any reminder till its due date which is 5th date of the month. How can I pay the money without knowing the details of the statement. After due date they are reminding me on 14th June instead of before 5th June that I have not paid the money and I have to pay the penalty for it. After their remainder and statement I have immediately paid the money and still they have charged the penalty which is actually invalid and fraud and I am not ready to pay this penalty in any situations. They have charged more than Rs. 800 which is too much. By this way they are trying to fooling the customers. My phone no. is [protected]. +1 photos Was this information helpful? No (0) Yes (0)
Jul 26, 2018 Complaint marked as Resolved HDFC Bank customer support has been notified about the posted complaint. Verified Support Jun 20, 2018 HDFC Bank Customer Care's response Dear customer, We observe that the statement for the month of May 2018 was sent to your registered e-mail id on 17/05/2018. We wish to inform you that in the event of non-receipt of payment, delayed payment or payment less than the total minimum amount due the applicable late payment charges/finance charges would be levied to the card account. You will appreciate that the bank charges levied is legitimate and in accordance with the Schedule of Charges shared along with the Most Important Terms & Conditions as well as on the reverse of the credit card statement. However, owing to your relationship with the bank we have arranged to reverse the late payment fee and finance charge of Rs 700.53 levied in your statement for June 2018 We wish to inform that the corresponding GST remains payable. On successful reversal, the reversed transaction shall reflect in the next billing statement. -Anay HDFC Bank Customer Assistance Aug 10, 2018 Updated by Wycliff Christian Thanks for solutions
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