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HDFC Bank — Iphone 11 cashback of 6k not credited

I purchased iphone 11 on 17/feb/2020 on 12 months emi on hdfc credit card, i was promised a cashback of 6000 within 120 days which is not credited so far, on the POS slip its clearly mentioned that i will be getting 6k cashback within 120 days but its more than 135 days already, i sent mail also but no revert.
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