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HDFC Bank — iphone 11 hdfc cashback

Address:Ahmedabad, 380004

I bought iphone 11 128 gb from ivenus store (Authorized dealer) on 6th october 2019. I am entitled to a cashback of 6000 inr within 140 days.
I have not received the same till date, i. E 10th feb 2020.
I checked in the cards section - net banking for the cashback and it is still not there.
I paid 69, 900 upfront and am entitled to a cashback which is yet not received. Please help
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