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HDFC Bank — IPhone 12 cashback

Hi i have purchased iPhone 12 in reliance digital on 15th August 2021 there is a cashback of 3000 they said it will be credited with in 90days but today 154th day (6th jan 2022) still it is not credited no one is responding even customer care is not working wrote mails still no response please resolve this issue asap
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    +91 22 6160 6161
    +91 22 2498 8484
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    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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