[Resolved] HDFC Bank — iphone x cashback not received

K Amit Kumar Achary

from Delhi, Delhi

Address:	560059
Website:	hdfcbank.com

Hdfc bank promised to give cashback of rs 10000/- within 90days on iphone x on hdfc debit card loan and in the bill receipt also it's clearly mentioned the same.

Now it's been more than 6months. I have not yet received the cashback and hdfc support team is not responding to my query promptly.

Each time i raise a query they ask for 5days with a new complaint id and after that no resolution is being provided by bank.

Now i feel like hdfc bank cheated me by promising rs 10000/- cashback on iphone x

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Jul 12, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Jun 09, 2018

Updated by K Amit Kumar Achary Hdfc bank promised to give rs 10000/- cashbank for iphone x on debit card loan within 90days

In the bill also it's clearly mentioned the same. Now it's been around 6months but i have not yet received the cashback,

Each time i call them they ask for 5days of time with a new complaint number but after 5days there will be of no solution to my complaint.

Now i feel like getting cheated from hdfc on this aspect. I have not idea how to complain on this aspect so, i am raising a concern here.

Verified Support

Jun 11, 2018

HDFC Bank Customer Care's response Dear Customer,

I request you to share your account no, offer details, complete issue and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance