[Resolved]  HDFC Bank — jumbo loan against on credit card.

Address:

Thane, Maharashtra, 421201

Hi team,
I had taken loan of amount 2 lakh via customer contact centre throught call. But executive explaind me with different emi amount and on that basis i took loan. But when i received statement amount was higher and hdfc bank told nothing can be done. Floor supervisor and mr santosh deputy manager working from 7 yrs told nothing is there in his hand after been found wrong of his team mate.
First day 12 october request no : [protected]
I received call saying that excutive gave correct emi amount.
I have sent a call record then he accepted that he was in fault.
But he told nothing can be done as manager. He dont have any rights to change.
Executive told me amount 5246 appx amount and statement which i received is 5446 appx amount. And when i tally i pay amount near by to 10k extra. And mr santosh and kamlesh i guess both tried me to convince to pay these amount inspite of having wrong information given to customer.
Didnt even gave single option where customer can be satisfied. As banker he dont have any authority why is he sitting on place of manager. I told to escalate he told this is last level of escalation.

So i need justice and dont want injustice. I want to complain against hdfc bank team both manager and escalation team for delaying issue and not giving proper resolution to customer.