[Resolved] HDFC Bank — kyc documentation

sharmadineshchd

Address:	Chandigarh, Punjab, 160038
Website:	www.hdfcbank.com

I got e-mail about submitting kyc documents. All the documents are uploaded to website and emailed. No confirmation on receiving the documents or review of documents. 2 days later there is sms stating that the kyc update request has been rejected. Again i uploaded documents to website and emailed them. Again after 2 days the message of rejection is there. My account is blocked with no explanation. I also received a sms from bank on 22nd november, 2017 for updation of kyc failing which the bank shall restrict the transactions in my account effective 15th december, 2017, but the account is blocked before december 2017 only. Currently, i am in dubai. When i contacted the branch manager, he told me to visit branch in india personally. This is very unprofessional attitude on part of bank with a old customer like mine. I can't use my money even through net banking, which i have kept for some transaction which i am not able to pay. I don't know who shall be responsible for this.

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Jan 14, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share your account/customer Id and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance