HDFC Bank Life Insurance — Highly cheating done by HDFC LIFE Executive Advisor Ms Anu Mishra

Address:

Thane, Maharashtra

I would like to inform you that I am Ketan Jaywant Ovhal.and my policy number is 16753415, I want to say that your executive totally cheat and fraud to me.

I got a call from Ms. Anu Mishra from mobile [protected] She said that she was calling from HDFC bank regarding the personal loan, offered by the bank for the customers having good banking transactions.

She told me that as being a bank customer having good transaction record, I was eligible for a personal loan of Rs. 3, 00, 000/- on 8.5%rate of interest and that also without any income proof .She further stated that to avail this loan offer, I need to buy an HDFC life policy of Rs. 50, 000/- as loan security(Guarantee) and later that amount will be adjusted for first five EMIs of loan and then that policy would be closed / cancelled automatically. She told me to give a cheque of Rs. 50, 000/- in favor of HDFC Life along with my PAN card Xerox to the HDFC executive/ agent . She told me not to discuss about the loan offer with the bank agent otherwise he would charge commission.

I accepted the offer given by her and follow the process told by her.

Ms. ANU([protected]) told me that after deduction of the amount of Rs. 50, 000 /-from your bank account, I would get policy paper(Policy No. 16753415, date of issue 27/03/2014) within 7 to 10 days at my registered Address, and then after some days I would get loan paper within 10 to15 days. I got the policy papers but I didn't get any loan paper .So I called up Ms. ANU ([protected]) and every time she told me that my loan application is in process and I would get the loan papers as soon as possible.

Then after some time she started avoiding my calls. But I didn’t get any loan papers so I kept calling her to know the status of my loan application. After many calling attempts she received my call and told me that instead of loan paper I'll directly get loan amount in my bank account as loan paper would take time and then she again gave me many dates for loan amount.

So again I called Ms. ANU([protected]) to get the updates but she didn’t receive my calls. Then on 27/4/14 I got call from HDFC bank loan department saying that my loan file has been rejected so I would not get loan .She didn't tell me the reason of file rejection and said she will reprocess my loan file but it would take another 90 days to process .told her that I can’t wait for so long .On that she replied that if I don’t want to reprocess the loan file, then I can cancel my loan file and after 45 days of cancellation, I would get my amount of Rs.50, 000/- along with an interest of 8.5 % which I deposited in HDFC life policy as loan security.

Then on 10/5/14 I called Ms. ANU() and told her about the file rejection call but she told me that she would check my file status and
call me later because she also didn’t know the reason of file rejection. On 21/5/14 Ms. Anu ([protected]) gave me a call and said that she
could not get the reason of rejection. She also told me to cancel the loan file so I could get my money back with 8.5% rate of interest. So I cancelled my loan file.

It’s been more than two & three months but I didn’t get my neither anyrefund nor response from HDFC bank or HDFC Life Insurance. Ms.Anu ([protected]) also not responding my call.