[Resolved]  HDFC Bank — lifetime free credit card but charged 2950 rs annual fees

This is to inform you that i've been wrongly charged by hdfc bank for my card ending with 7713.

2950rs charged of annual fees being showing on my statement even though my card was free lifetime...

Seriously, relationship with hdfc bank has not been so good so far..

Their executive told me before applying credit card, that credit card would be lifetime free, you don't need to pay a single annual fees..

Then why i'm being showing 2950rs annual fees, which is wrongly by all means.

1st hdfc bank, charged me 589 rs for not reason,

Now, hdfc cc department, deliberately charged me 2950..

Either they have to waived off this amount or i'm going to end my relationship with hfdc..

Because so far hdfc service is not good at all.

Below i'm attaching screenshot of lifetime free card...

Also i applied thru netbanking, on my netbanking page, it clearly showing lifetime free credit card if i apply before 30 nov, 19..

I'm not expected such services from company like hdfc...

Kindly inform them to reverse that such amount which they never admitted to charge..
+1 photos
Was this information helpful?
No (0)
Yes (0)
Aug 5, 2020
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
May 04, 2020
HDFC Bank Customer Care's response
Dear Customer,

We would like to inform that the Regalia credit card will attract a nominal renewal fee, considering the features and benefits available with the card. The initial year fee will be auto reversed when your card usage spend during the first 120 days exceeds Rs.600000. Our records indicates that you have not fulfilled the spend requirement. Hence the Membership Fee has been levied on your card account. However, further the renewal fee will be auto reversed when your card usage spend during the previous 12 months period exceeds Rs.3, 00, 000.00. We request you to use your credit card for the aforesaid spend limit to get the renewal fee waiver on future renewals.

-Nadia
HDFC Bank Customer Assistance
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    HDFC Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    58%
    Complaints
    32731
    Pending
    0
    Resolved
    18405
    HDFC Bank Phone
    +91 22 6160 6161
    +91 22 2498 8484
    HDFC Bank Address
    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all HDFC Bank contact information