[Resolved]  HDFC Bank — loan account closure is not updated on my cibil even after 5 years

Address:Noida

Hdfc bank has not updated my loan & credit card account status on my cibil account yet for the last 4-5 years. My following hdfc bank accounts were closed 4-5 years ago but it is showing as an active on my cibil account and is impacting my cibil score. These accounts are getting displayed as an active and with some amount as pending and impacting my cibil score but i paid all the money for these accounts on time and these accounts were closed 4-5 years back.

Hdfc bank loan account no. 25351329
Hdfc bank credit card no. [protected]

This is really very poor services of hdfc bank.

I want to get this updated as soon as possible on my cibil account as i closed these accounts 4-5 years back.

Regards,
Yogesh dhiman
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Aug 19, 2021
Complaint marked as Resolved 
My complaint has not resolved yet.
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
May 24, 2020
HDFC Bank Customer Care's response
Dear Customer,

We request you to share the complete cibil report and we request you to write to us at https://bit.ly/36C2uwF for further assistance in this regard.

-Zubin
HDFC Bank Customer Assistance
Verified Support
May 27, 2020
HDFC Bank Customer Care's response
Dear Customer,

As per our records your personal loan account is still active. We request you to share the CIBIL report and control number available with you on grievance.[protected]@hdfcbank.com for further assistance.

-Zubin
HDFC Bank Customer Assistance
Jun 16, 2020
Updated by dhiman_yog
But why these accounts are still active as these were closed many years ago????

Complaint comments 

Comments

Please check the attached screenshots of showing 2 Active HDFC Bank loans on my CIBIL account, however these were closed many years back.

Yogesh Dhiman

Account holder name: Yogesh Dhiman

Hdfc bank loan account no. 25351329
Hdfc bank credit card no. [protected]

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