[Resolved] HDFC Bank — Loan Issue

febin vijayan

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 560095

Applied for car loan along with that HDFC executive forced me to take add on pack where ill pay no interest for that. At last i came to it has been included along with my car loan & i am pay interest for that too.

Without my notification car loan has been credited to car show room. I didn't get welcome letter or any details from HDFC bank for the loan.

After escalating several times i received tow days back.

Tried HDFC customer care they raised their hands.

Escalated through mail several times to HDFC they are not paying any attention to customer .

When ever i am sending mail ill get a message stating representative will get back to me with in 5 working days. Since this month starting i am struggling
with no result.

Am seriously frustrated & extremely disappointed about customer service of HDFC.

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Dec 3, 2016

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2016

HDFC Bank Customer Care's response Dear Customer,

Regret the inconvenience caused and we are keen on discussing the concerns you have. Request you to write to us at [protected]@hdfcbank.com along with the following details:

• Loan application Number and date of application
• Type of Loan (e.g. Personal/Express Loan Plus/Auto )
• Your Address and contact number(s)

Kindly quote the ref ID TTU[protected] in subject line.

-Natasha
HDFC Bank Customer Assistance