HDFC Bank — locking of account by hdfc bank ltd, jawaharlal road, muzaffarpur.

Dec 15, 2017

HDFC Bank Customer Care's response Dear Customer,

As per regulatory requirements, Banks are required to carry out periodic updation of KYC for all there customers. In line with the above, the Bank has been sending intimation at regular intervals requesting you to furnish the KYC details immediately. However, it was observed that your KYC details were not updated even after several reminders, hence the transactions in the account has been restricted. We request you to comply with the KYC guidelines by visiting your nearest branch along with valid ID and address proof to resume normal operations in your account. Please refer to the following URL for complete details of our Branches: Branch: http://www.hdfcbank.com/personal/find-your-nearest/find-nearest-branch Assuring you our best services at all times.

Anay,
HDFC Customer Service Assistance.

Dec 19, 2017

HDFC Bank Customer Care's response Dear Customer,

Kindly note that in line with the Master Direction from RBI vide ""Know Your Customer (KYC) Direction, 2016"" rekyc document need be submitted for account no. XXXXXX4561. Still documents which you have given us is not having valid entity proof. Request you to submit above asap to process your rekyc documents and avoid any inconvenience to enjoy seamless banking with us. We regret the inconvenience caused to you on same matter. In case of any further requirement you may contact Arun Choudhari, BM, Muzaffarpur branch on [protected] or mail on arun.[protected]@hdfcbank.com

-Anay,
HDFC Customer Service Assistance.