[Resolved] HDFC Bank — loss of passbook lost by the bank

marina monteiro

from Vijayawada, Andhra Pradesh

Address:

Candolim, North Goa, Goa, 403515

I hold a general poa of my friends. I handed over two passbooks of their account to hdfc employee candolim goa branch in july 2018. Both the passbooks have been lost in the bank. The bank has given me new passbooks with a few entries. I have been asking them for a financial statement since inception of the accounts so as to prove that i did not withdraw any money from the accounts. (In this power of attorney i have the power to open, close and manage accounts so i do not want them to think i have used their money).
The hdfc bank refuses to give it to me. I have wasted so much time trying to get them to do the needful besides having gone through so much stress.

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Oct 30, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jan 10, 2020

HDFC Bank Customer Care's response Dear Customer,

We'll just need a few details to help you. Please click on https://t.co/N2sk0voO2e to share the Branch details along with the required details. Visit here https://bit.ly/2Hqff0y for help with branch address. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

-Anay
HDFC Bank Customer Assistance

Verified Support

Jan 10, 2020

HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Bejoy
HDFC Bank Customer Assistance