[Resolved]  HDFC Bank Ltd — Status on processing details..Inadequate Information & No Timely Response

Address:Mumbai City, Maharashtra, 400066

Have submitted all documents required by HDFC Bank, Home Loan personal on 29th of Oct. The processing time they said for the same was 7-10 Working Days. Primary Applicant: M/s. Sarabjeet Nagi Co- Applicant: Mr. Anand Tanna Relation: Spouse Initially they asked for Cheque of Rs. 5000 as processing fees which was given. Then on 4th of Nov'15 i as asked for cheque of Rs. 11, 400 which also i gave it to them. Cheque was given of the same date (4th Nov'15) Still neither the cheque has been cleared nor any one has responded on what is the status on the logon as well as the sanction of the loan. I have to pay to the builder in next couple of days and there is no response. Mr. Sachin Jadhav & Mr. Sadique Arab from Kharghar branch, Navi Mumbai, of HDFC Bank are neither answering the calls nor they are replying my mails. They are the FPR for the same. On 14th Nov'15, Mr. Sachin answered my call in the noon time and informed that the processing has stuck due to some other issue (this was told me when i called, but not one informed me before that). He also said some lady will call me/my wife for the clarification. Till date no one has called and nothing has moved. He was suppose to revert by evening 7PM. Then onwards calls are not answered. Request to plz help resolving the same and generating proper information on the same.
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Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Nov 24, 2015
HDFC Bank Customer Care's response
Dear tannaandy,

Thank you for writing to us with your feedback. It remains our priority to redress your concerns. We would request you to post the details of your concern at http://bit.ly/1GG54RP to help us address the same effectively.

Regards,
Team HDFC Home Loans
Complaint comments 

Comments

Dear Customer,

We would like to share with you that HDFC Bank, under an arrangement, sources home loans for HDFC Ltd. The loans are then sanctioned and disbursed by HDFC Ltd. You are henceforth requested to be in touch with Aditya Rao ([protected]@hdfc.com) for resolution of your query/complaint.

-Anay
HDFC Bank Customer Assistance

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