[Resolved]  HDFC Bank — membership fee charges for hdfc regalia credit card

Address:

K 46 B, 1st Floor, Kalkaji, New Delhi, Delhi, 110019

I have got a call on 3rd jan 2019, from one of hdfc representative saying since i hold an hdfc salary account, i am eligible for a lifetime free credit card. She guided me how to apply from my internet banking. Once applied i got few verification calls from hdfc in next 3-4 days and then i got my credit card on 6th jan 2019.

On 22nd april 2019, i got a call again from one of hdfc representative saying my card is still showing a chargeable card, i will have to add any of my utility bill with the credit card account to make it lifetime free card. So on the same call, she added my jio postpaid account with the credit card account.

On 14th may, when i checked my unbilled transactions i saw, on 3rd may they levied a charge of rs. 2500 which will have to pay on my next statement which is about to generate on 19th may.

I raised a complaint to hdfc and they replied since i didn't spend rs. 300000 in the previous year i was charged a membership fee.

Note: the card is just 4 months old now.

I felt like it is a fraud and misguiding customers by hdfc.

I know even it is unwanted i will have to pay the membership fee since if i don;t pay it will affect my cibil.

I have attached the employee code details who helped me to submit the application online.

My email id - [protected]@gmail.com
Contact no - [protected]
Name - rupayan mondal