[Resolved] HDFC Bank — membership fee with cgst charges

Johnson Hosanna

from Korampallam, Tamil Nadu

Address:

Chennai, Tamil Nadu, 600014

Hi,
I have been using money back credit card since last 1 year. I was lured to take credit card by offering me lifetime free membership. I asked them thoroughly that is there any hidden term and condition for which i will be charged. They cleary denied that i will never be charged for my membership. This month i saw in my credit card statement a transaction of 500 rupees in addition to rs.90 cgst for membership renewal fees. Since the words from my bank are now broken, i feel the strong urge to make them correct this as per the offer they gave me. I request bank to turnoff this transaction and not charge me for the membership fees.
Kindly look into it and resolve the issue.

Regards
H johnson

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May 3, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Mar 30, 2019

HDFC Bank Customer Care's response Dear Customer,

We would like to inform that the Visa Platinum Moneyback card will attract a nominal renewal fee, considering the features and benefits available with the card. However, the renewal fee will be auto reversed when your card usage spend during the previous 12 months period exceeds Rs. 50, 000.00. Our records indicates that you have not used the card for transactions as per the spend criteria. We regret our inability to accede your request for reversal. We request you to use your credit card for the aforesaid spend limit to get the renewal fee waiver on future renewals.

-Zubin
HDFC Bank Customer Assistance.