[Resolved] HDFC Bank — mis-guided and open new a/c and closes the previous a/c which lead to salary a/c no. [protected] is in negative balance... request for a/c closer

Saran Gupta

from Darbhanga, Bihar

Address:

Darjeeling, West Bengal

Dear sir,
In 2017, when i have visit to my nearest hdfc bank and ask them for transfer my a/c to my nearest home place. They ask me to fill the form and submit it to bank for transferring the a/c but they have only transfer money and not closes the previous a/c which lead to in negative balance. I have follow all the process as they have guided me. But when i have seen after a week they have open my new hdfc bank a/c and not closes the previous one, when i ask them why you did this, they simply told me that.. You please don't used the previous a/c nothing will happens. Finally, request you to please kindly close my a/c or need explanation for misguidance...

Bank details..
Branch siliguri-naya bazar
A/c no. [protected]

Was this information helpful?

No (0)

Yes (0)

Mar 18, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Feb 04, 2019

Updated by Saran Gupta Happy to inform that, An branch manager called me regarding this matter and he ensures me that deducted amount will be returned soon and -ve balance on a/c will be made zero for a/c closer...

thanks for your service...now waiting for the return of my loss amount...

Verified Support

Feb 05, 2019

HDFC Bank Customer Care's response Dear Customer,

We understand that our Branch Manager Mr. Vikash Kr Sharma has contacted you and explained to you about the details of charges levied. Further for submission of account closure request, we request you to visit the branch. For further clarification, you may contact him on [protected].

-Zubin
HDFC Bank Customer Assistance

Verified Support

Feb 05, 2019

HDFC Bank Customer Care's response Dear Customer,

Kindly write to [protected]@hdfcbank.com mentioning your account details and complete branch address (from below URL) where the request was submitted to enable us to check and assist you further. https://www.hdfcbank.com/branch-atm-locator

-Zubin
HDFC Bank Customer Assistance

Feb 19, 2019

Updated by Saran Gupta Dear Sir,
As per the discussion we had, I have visited HDFC Raiganj branch on 10.02.2019 for closer of a/c but BM told me that he had sent the mail to Siliguri Branch for further assistance please wait or call to Siliguri BM.

Kindly initiate mail or need explanation, for a single bit of work how many days i have to wait? Kindly update on the above matter...

Regards,
Saran