HDFC Bank — Misbehave || Harassing || Abusing || Customer Care

Address:

Mumbai

Hi Sir/Madam,
I am writing this email to bring to your attention an unfortunate incident that I experienced today with an HDFC personal loan executive named Nancy.

Earlier today, I received an unsolicited call from Nancy who claimed to be calling from HDFC personal loan department. She requested me to share my personal documents for personal loan. I clearly denied her request and told her that I did not raise any such request for a personal loan. Despite my clear refusal, she continued to call me multiple times, pressuring me to share my personal documents.

As if that was not enough, she went on to call me on WhatsApp and started abusing me along with her male colleague. This was a completely unacceptable behavior from a representative of your esteemed organization.

I am writing this email to bring this incident to your notice and to request you to take appropriate action against Nancy and her male colleague for their unprofessional behavior. I also urge you to take steps to ensure that such incidents do not happen in the future, as they have the potential to tarnish the reputation of your organization.

I look forward to hearing from you soon about the action that you would be taking on this matter.

Sincerely,

Adesh