HDFC Bank — misbehaving and rude behavior of an agent

Address:

Hyderabad, Telangana

Hi
This is vamsi
I'm using hdfc cc since 14-15months earlier is use to pay dues on time and if at all any late payments happens i use to pay full amount at a time within 2days
As i'm suffering from medical problem i lost my job and i'm taking treatment for that as i was unable to pay my bills i use to get calls collection agents use to call me and i make sure that i attends the call and asks them for time and tries to explain my situation but never ignored them at that time a person named siddeshwar amrutham and his mobile number:[protected] use to call me and use to talk rashly but i ignored as it was my mistake but he use to call me informes me that he is going to my home and not even wait for my reply and cut the call i use to call him several times after that but he ignores my calls and after a week again he called me and told me that i can settle ur amount for 40000 rs and for that u need to pay 5000 rs intially to bank and after reflection of payment i'll call u we will make sure issue to be sorted out. On his words i payed 5000 sent him screen shot he was okay with that and after he is not even lifting my calls after 15days he called me back and telling that i'll try i can't guarantee u about payment and proceed legally while i was talking to him in between he is scolding me and he is very rude on me and he is stating that i will come to your home and we will see there... This guy promised me that if i make payment he i'll calls me back and cnf the amount for settlement and he is scolding in our local language telugu and dropping my calls i'll see ur
I will come to ur home and he is threatening me...
I[censored] want i have every call recording... I can prove...
Please consider my request...