| Address: | Dewas, Madhya Pradesh, 455001 |
Date of incident - 22.08.2017
Mobile no: [protected]
Name-smiko equipments pvt. Ltd.
Branch:dewas (Mp)
We have applied for bank guarantee for export bond from 4th august. Bank has given some formets to complete the application. One of their representaive mr. Mahendra was co ordinating with us for bank guarantee. He has lack of knowledge for this particular matter.in every day 1-2 days he came with different reason that you have not completed this and that./we requested him that please told us in single meeting that what we have to do to complete the process. But again and again he asked to come for signature or seal or any other issue.
Today first time he came to our factory & asked to sign in stamp paper. I simply ask him when it will be complete. He said that because of incomplete document given by you, the bank guarantee is incomplete. I said him that it is because you had not told us properly. After that he loudly speak with me and said that he is the manager in hdfc bank. After that i also speak with him loudly. At last he threw the paper on my table and said he will not make bank guarantee.
I want to ask is it right attitude??
This is how your people deal with customer.
Please look into the matter.
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