[Resolved]  HDFC Bank — Misbehavior while Collection of Overdue ( By On Rolls Employee of HDFC Bank)

Address:

Indore, Madhya Pradesh

Dear Sir,

Anticipating answer of my question at the end.

Greeting of the day...

I am HDFC Bank Cardholder using HDFC Credit Card from Last 5 Year while
writing this mail I was really confused that whether I was having this
relationship with Bank or any Local Money Lender.

I would request you to check my card Status from the date it is open this
is first time that I have 2 months overdue & this is not because of my
Intentions this is because of Some financial commitments which suddenly got
broke down. I suppose from last five Years I would have never made this
card Issuer bank HDFC into loss.

Sir I will let you know that I was working with One of the reputed
organization and into collections only but In my Last 5 Years of work
experience in the same field I have never used such a language and behavior
what I have faced today.

It was an great scene which was created outside my office which made me
really very upset. I am in arrangement of the fund & will surrender this
card & will reslove issue because its just a matter of time when you stuck
up into a situation related to financial matter but it never for a long
time.

I am not writing this mail to ask time from your side because I am in
arrangements of fund & will make the payment but I would like to know that
when we talk about customer service, RBI policies related to collection &
when our staff are DRA certified does such kind of collection behavior
suits them. I am well aware that feedback updation on my card account have
been done till the time I am writing this mail to you. Customer is RTP
case/ Customer is from collection background it makes easy for you to slove
such kind of escalations.

I am really worried that when you will discuss about the entire case the
particular location there would be attack on me either from that person
side or either from his local goons.

I am writing this mail because to make you aware about particular situation
and I have promised that person to make payment and will be on my promise
but would like to know that is this kind of customer service you
provide...?

--
Thanks
Rahul Jaiswal