[Resolved] Hdfc Bank — misguidance

 
1 Review
 johnsingh on Mar 13, 2018
Dear team,

I have been misguided by your agent... I have an account in hdfc whereas due to job change i enquired about the change of saving account to salary acc again to avoid maintaince charges since i have been already charged rs. 300 in ths month of jan.

She replied me that i can use this account to my new office so that if 3 months continues amount get credited in account it will be change to salary account again hence you will not be charged further for next 5 months.

Due to this i have enabled this acc to my new office and getting salary this account or else i would have created an new acc. But today i am suprised to see that i have been charged rs. 885 for annual maintaince etc. This is real bogus from hdfc customer service who is not aware of the process.

Now who will bare my rs. 885. I need hdfc to credit back the amount and change the acc back to salary with immediate effect.

Or else i will be pushed to take this further to next level until i get my refund.
Complaint marked as Resolved Apr 14, 2018

Complaint Status


[Mar 13, 2018] HDFC Bank customer support has been notified about the posted complaint.
Verified Support
HDFC Bank Customer Care's response, Mar 14, 2018
Dear Customer,

Please email us at talktous@hdfcbank.com and share us the branch name and address where you had visited after job change for changing your bank account. Kindly visit the following URL to access information for the complete address details of our Branches: http://www.hdfcbank.com/personal/find-your-nearest/find-nearest-branch. Mention this Ref No.TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Manoj
HDFC Bank Customer Assistance
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    Hdfc Bank - misguidance