HDFC Bank — Misguided about withdrawal policy

Address:

Varanasi, Uttar Pradesh, 221005

Hello. I am Chanchal from Varanasi. I want to surrender my policy. So I went to Varanasi office three times . First in afternoon. Second & third in morning time. But they give me half details and today they were telling me about unnecessary surrender charges. They were not co operative and they have misguided me.
Kindly check out this case in Varanasi HDFC office. U.P.