HDFC Bank — misinformation on gst on jumbo loan

Address:New Delhi, Delhi, 110008

While i called the phone banking to convert a purchase in EMI, I was informed that I am eligible for Jumbo Loan, all seemed fine, i contacted my personal banker to proceed with the same. However no where in our conversation was i informed that there is 18% gst on every month interest which totals to 10000 rs for my total loan tenure.
My loan money is in my account and i received an email from hdfc stating the terms after 24hrs of dispersal and got a shock that gst is excluded. Thats cheating as somebody only does this to achieve their monthly targets or earn few incentives but jeopardizez the other person's hard earned money

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HDFC Bank customer support has been notified about the posted complaint.
Jul 19, 2019
Updated by yashikasharma48
No action required for now as the executives are still staying firm on their original commitment.
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