[Resolved] HDFC Bank — Misleading customer from Bank call center executives.

AmitabhAcharya

from Kolkata, West Bengal

Address:	Patna, Bihar, 800001
Website:	www.hdfcbank.com

Dear sir,

This is to reference with my HDFC Bank Diners Club credit card No 3608 86***3 5578. I want to register a complain against services through call centers. They people force us to take so many schemes but at the end time no benefits are provided and no one is ready to take a note of it.

I have taken a health insurance from HDFC Ergo on April 2014 after a call from their call center executive. He/she told me that my credit card will be activated for lifetime and also replace from Diners Club to any other 16 digit card if I take health insurance from HDFC Ergo. (I HAVE CALL RECORDS FOR READY REFERENCE). Now they also told me the benefit that if there is no claim arises then HDFC Bank will refund total premium amount paid to my credit card. But after two years when policy ends they again call me and told me another story that if I not renew the policy then how come bank refund against the policy. So I have to renew the policy and after six month the policy automatically stops and your total refund get processes and deposit to your HDFC Credit card. They also provided me the details of cancellation of policy.
Policy No[protected]
Reference No- HN[protected]
Case ID No[protected]
Cancel date- 20/10/2016

Now the policy still continues and premium added to my credit card statement. This is fraud to the customers. No one is going to answer in this issue.

Thanks & Regards
Amitabh Acharya

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Dec 11, 2016

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Nov 02, 2016

maniyar's response Hello sir mene abhi tak lag bag 20 hafte bhar diye hai.
Ab muje instalment bharne me pareshani ho rahi hai...so please recover loan

Verified Support

Nov 10, 2016

HDFC Bank Customer Care's response Dear Amitabh,

We regret to assist you further in the absence of the card details, Having said this, we request you to provide the following details to the below e-mail id to enable us to do the needful.

1.Name as mentioned in the card account,
2.Last four digit of your credit card (xxxx xxxx xxxx 1234),
3.Contact number as updated in the card account and latest contact number.

For any further clarifications, You may write to us at: [protected]@hdfcbank.com and we shall assist you. The reference number for this interaction is [protected].

-Natasha
HDFC Bank Customer Assistance

Dec 22, 2016

Updated by AmitabhAcharya Dear mam,
Perhaps you did not concentrate of what I have written. My card no is already written at the beginning of my complain.
Last 4 digit. 5578
Mob [protected]

Dec 23, 2016

Updated by AmitabhAcharya HDFC customer care didn't take initiative for these type of fraudulent as they themselves involve in such scam to sell their insurance and loan products.