[Resolved] HDFC Bank — misleading during my top up refill with my existing personal loan[protected]

alam.jul

from Delhi, Delhi

Address:

Kolkata, West Bengal, 700135

My name is julfikar alam, my customer id 39846376, i am actually hdfc salary account holder. I had taken personal loan from hdfc bank (Loan number :3978518).

Due to some urgency i have applied top up refill rs 60000 with my existing loan (No 3978518). I have submitted all the paper document to hdfc loan department team.

They have misleaded me and provided a to fresh loan (Loan no[protected] instead of top up refill. When i disputed there was no need of fresh loan,. They are saying that you need come to our head office for foreclosed your existing loan. Why they are doing that kind of misleading process with their customer. How i can foreclose my existing loan when i require a top up loan without any charges. Beacuse this is not my fault. They are fault.

Is this your service for your valuable customer. Could you please look into this and assist me asap.

Reagards

Julfikar alam

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Jan 7, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Dec 07, 2018

Updated by alam.jul It's not expected from HDFC personal loan department . Still now they are not doing their jobs . They are harassing to me . I am not getting any resolution from their end.Still activate my existing loan .

Verified Support

Dec 07, 2018

HDFC Bank Customer Care's response Dear Customer,

We understand that our Sales Manager Mr. Nishanth Hariram has contacted you and addressed your query. For further assistance, you may contact him on [protected].

-Anay
HDFC Bank Customer Assistance