[Resolved]  HDFC Bank — Misleading IVR System Resulting in Loss of Mobile Balance as well as increased Anger

Address: 110070

Dear Representative at HDFC Bank,

I would like to bring to your notice that your IVR system one of the most complicated to understand as well as worst in order to reach a customer care representative in any banking history.

On 26/08/16, I lost my entire mobile balance (more than Rs.100) but couldn't talk to your representative that could solve my problem.

I had a basic query to "active the newly sent credit card that you send in deactivate mode for your own reasons". I tried several ways but could only reach to (card blocking department) where they frankly denied to serve my call and also denied to transfer to relevant department where I could talk. They would simply say re-dial and dial some random numbers like #22 than wait, 161# and wait. etc.

Even after trying for more than an hour, my card couldn't be activated because I had to talk to representative in order to do that but couldn't talk to anyone at relevant department.

This is very disappointing as this thing did not happen until I re-paid all of my Car Loan amount.

I am thinking to disassociate myself with HDFC and also encourage my other friends to do so as well.