HDFC Bank — Miss behaviour and Harassment from HDFC

Address:

Dewas, Madhya Pradesh, 455001

I am writing here regarding miss behaviour of HDFC credit card payment collection team . I am being continuously tortured from last 5 Months and today the limits are crossed. The caller was a lady insulted me by calling me at my office landline and telling things like .. 1. Company Salary Nahi Deti He kya appko 2. You do fake commitments 3. Should I Call your Boss 4. Should I Call your HR and ask them why the payment is not getting done She even was not ready to put down phone and telling send some one to HDFC Branch and do the payment any how . When i lost my temper then she stopped the nonsense. I have received call on my company's contact number . I am not sure about the contact number from where the call came but it can be one of this as i am getting calls from this number [protected], [protected], [protected], [protected]. The collection team have also told me many things previously as well like .. HDFC will do a legal action, I will get de rated on CIBIL ratings, I can never get credit card etc etc . FROM LAST 6 MONTHS I AM REQUESTING HDFC BANK TO GIVE ME MY CREDIT CARD NUMBER IN WRITTEN BUT NO ONE IS GIVING THE SAME . COLLECTION PEOPLE ARE PROVIDING ME CARD NUMBER ON SMS BUT NOT ON MAILS . I HAVE WRITTEN THE ISSUE AS WELL TO HDFC MANY TIMES BUT HAVENT GOT ANY SATISFACTORY REVERT. I have just missed my commitment of payment which i have to do on 10th November and a lady calls and insult me like any thing. I was even ready to pay all late fees and interest but i just wanted to have my CREDIT CARD NUMBER IN WRITTEN . As i have a very bad experience with HDFC bank in past as well, I have made the payment to wrong account number and HDFC have taken more then 3 months to solve the issue and at that time also i have paid all late fees and interest . I have told this story to HDFC collection team many but nobody from HDFC have helped me, on the negative side i have been continuously tortured . Now HDCF have to answer me that why I must pay of Late Fee and Interest if they are not capable enough to help me ? Are your employees are only trained to torture ? Is there any process in HDFC to help customer ?