[Resolved] HDFC Bank — misuse of credit card

raghavendra.udupi

from Tirupati, Andhra Pradesh

Address:

Bangalore, Karnataka, 560079

I am the bearer of hdfc bank credit card no.[protected] since 2years. On 13/08/2017 at 12.50am when i am sleeping i received sms from hdfc bank regarding using of credit card. Sms shows rs.32, 271.02 by debited by merchant paypal*tomtoptechn, again on 2nd transaction merchant name wpy*aepibetaphi tried to debit rs.57, 661.86, but as per credit limit transaction declined by hdfc bank. After that i called to hdfc customer care & blocked my credit card & filled card holder dispute form & submitted through mail,

I am requesting you, please kindly take immediate action & refund the same amount.

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Sep 17, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Aug 17, 2017

HDFC Bank Customer Care's response Dear Customer,

We have taken note of your comments expressed with regard to your credit card and the same is being reviewed as appropriate. You may look forward to receive a response to your e-mail id in 3 working days. We seek your patience in the interim. Kindly note the query reference number for this correspondence is [protected].

-Anay
HDFC Bank Customer Assistance