[Resolved] HDFC Bank — money debited for a loan which was closed already

Prateek Benya

from Mysore, Karnataka

Address:	Chennai, Tamil Nadu, 600002
Website:	www.hdfcbank.com

I have an hdfc account with the name - prateek benya

I had a credit card emi loan & jumbo loan running on my credit card. I had pre-closed this in december and did a full payment along with the statement balance of that particular month.

However, after 2 months closure, i have been debited for the jumbo loan again (Pls note - there was no deduction in january). Whenever i try to contact the customer care, they just say please be online and after that, they just disconnect after 5 minutes.

This is really a mental harassment and pathetic services from one of the worst ever banks in india.

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Mar 25, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Feb 22, 2018

HDFC Bank Customer Care's response Dear Customer,

As per our records, the total amount payable as per Dec 2017 statement is Rs. 4, 995.40 with the payment due date as Jan 10, 2018. We note that the Insta Loan was pre-closed on December 24, 2017, and pending principal of Rs. 37, 640.81, a Pre-closure fee of Rs. 1, 129.22 and Pre-closure interest of Rs. 32.78 plus GST was billed to your card account. However, we were in receipt of your payment of Rs. 39, 094.00 on Dec 23, 2017. Hence, as per Jan 2018 statement, the total amount payable is Rs. 4, 907.47 which has been auto debited on Feb 10, 2018.

-Bejoy
HDFC Bank Customer Assistance