HDFC Bank — Money debited without my knowledge and intimation

Address:

Bangalore, Karnataka

Hello Team, My name is Sunitha.D.R from Bangalore, Karnataka. I am registering a complaint regarding un-authorised debit from my HDFC savings account. I have savings account with HDFC bank since 2006. My account number is [protected] and my mobile number registered with this account is [protected]. On 26 June 2015, an amount of Rs.35, 901.24/- was debited from my savings account for credit card ending with number 2108. I did not receive any prior intimation from HDFC bank regarding this amount that was debited from my account. Nor I received any message after the amount that was taken from my account. Without my knowledge or intimation, mainly authorisation this amount was debited from my savings account. I had not registered automatic debit from my savings account for any credit card that I have including my family members credit card. I did not take any credit using my credit card that is ending with number 8686. I did not set standing instructions in my account for any card. As per my knowledge, I had registered and de-registered Mr. Mohammed Zahed’s credit card (ending with 2108) only to make a payment of Rs.10, 000/- on 2 June 2015. After making the payment, I had immediately de-registered his credit card information of my account. I had raised a complaint with HDFC bank on 27-June-2015, when I found that the amount was debited from my account. No action was taken from HDFC customer support team even though I explained what all happened. They advised me to contact the concerned person for refund of the amount and he is not ready to give my money. My first point to HDFC bank team would be as how could they debit money from my account without any prior intimation letting me know that a huge amount will be debited for credit card ending with card number 2108. I am paying for messages to HDFC bank. Here, I would say HDFC bank cheated a customer i.e, me and debited the amount from my savings account and is not willing to take the opportunity to resolve the issue based on genuine explanation or investigation. My account is being locked for almost 10 plus days, this has affected my regular transactions and is also causing issue to my housing finance limited (HFL)amount that is debited from my HDFC bank account every month. I need justice for what has happened. Help me regarding this, I don’t know what to do or whom to contact to have this issue resolved. This problem created so many other problems in my regular life, which was and is still a mental harassment i am going through. Regards, Sunitha.D.R