HDFC Bank — money refund

I have a made fund transfer of rs 5000 from mobile to mobile in payzapp app on[protected] the transaction get failed and money didn't credited to my payzapp wallet. I have called on customer support no. [protected] and ask for clarification of refund they could not give a proper information, many a times the is in waiting, and when connected to executive they don't cooperate with me please solve theissue as soon as possible
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    HDFC Bank Phone
    +91 22 6160 6161
    +91 22 2498 8484
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    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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