HDFC Bank — money stolen from my account

HDFC Bank — money stolen from my account

S sundarapandian.vsp from Chennai, Tamil Nadu

Subject: Debit card fraud Respected sir, With humble submission I would like to inform you that I received a phone call regarding rewars points redeemption from [protected], [protected] at 11:04 am on 29/09/2018 where they asked my debit card number and details, initially I had a doubt on them so I asked them to confirm then they told me my Email id, Date of birth, and HDFC account number. then I gave them my debit card details then they told me that they will send a code and I need to tell them. unfortunately I told them then they disconnected the call, immediately I got a message from HDFC that withdrawing RS .8457.00( eight thousand four husband fifty seven rupees) in NOIDA at PLAY GOOGLE 1121386 on 29/09/2018 11:24:14 am. I called HDFC customer care and I requested to block my account at 29/09/2018 12:45 pm I kindly request you kindly take this matter and take necessary action against Fraud. Was this information helpful? No (0) Yes (0)
HDFC Bank customer support has been notified about the posted complaint.
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kshvshnkr8

from Chennai, Tamil Nadu

The same thing has happened with one of my friends on the 8th of October, 2018. This is something that has to considered ASAP. First of all, how come some random person can tell her, her account number and about the transactions that has been made on her card and all. How secure are our account details?

Same thing happens when we receive calls from Credit Card collection agents. HDFC Bank has the right to outsource their work. No problem with that. But why our card details and all? A third party caller tells my card number and my account balance. How can he be authorized to know my account details? HDFC Bank should do something about this. This is a matter of integrity and security.