[Resolved] HDFC Bank — My ipod delivered to someone else complaint no [protected]

[Resolved] HDFC Bank — My ipod delivered to someone else complaint no [protected]

N npabbineedi from Mumbai, Maharashtra

I have redeemed an ipod 16gb touch for 47025 points on 27th october 2016, did not receive any information from the bank so raised a compliant on 12th november 2016 that i did not receive the ipod. The executive to whom i spoke said that the product was delivered to abdul gaffor, then i informed her i do not know anyone by that name. I requested her for the courier tracking number and found out that it was delivered in perintalmanna a small town in kerala, to my surprise once again i asked her to check my address updated in their records, she replied it is hyderabad only. But now after so much follow up i am getting a very negative responses from the executives, first thing is they do not know what to do, so every time i call they say 15 more working days to resolve and if i ask them what is the solution they say we cannot say anything till 15 working days are over. Is this the way they answer, Request the responsible and authorized personal to respond on this and give a solution. If you are unable to solve it please credit my points back. +1 photos Was this information helpful? No (0) Yes (0)
Dec 6, 2016 Complaint marked as Resolved Thank you very much, received the product. Really appreciate, thanks much once again. HDFC Bank customer support has been notified about the posted complaint. Verified Support Dec 06, 2016 HDFC Bank Customer Care's response Dear Mr. Kumar, we have taken note of your comments expressed with regard to your credit card and the same is being reviewed as appropriate. You may look forward to receive a response to your e-mail id in 3 working days. We request you to bear with us in the interim. For any further clarifications, You may write to us at: [protected]@hdfcbank.com and we shall assist you. The reference number for this interaction is [protected] - Anay HDFC Bank Customer Assistance. Dec 06, 2016 Updated by npabbineedi Thank you very much, received the product. Really appreciate, thanks much once again.
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