HDFC Bank — negative account charging

Address:

V2Y6T6

My name is jaswinder. Nre account money was transferred to hdfc but hdfc did not recieve it. On there side it took them 1 month to find out where the hell money went in the mean time they kept charging negative my husband transfered from his account to stop negative balance. Hdfc said u have to transfer from abroad and they kept charging negative in the meantime. By the time hdfc recieved transfer from me abroad another another non maintenance fee was charge and account was negative again. They keep charging even when there was issue was being resolved. They asked me to call my branch manager. I called him to resolve issue he said he was transferred to another town. When i called hdfc customer service and told them he is transferred hdfc customer said no he is still at that branch someone is lying here. So i called customer service to close my account they said call the branch. Even after rbi guide line to banks that negative balance cannot be charged hdfc keeps charging. And i have no plans to pay them one penny just close my account iv moved my money to another bank. When u talk to customer service these freaks keep giving you contact number of others to resolve issues.