[Resolved] HDFC Bank — Net banking

ashuritu

Address:	Thane, Maharashtra, 401107
Website:	netbanking.hdfcbank.com/netbanking

When i tried to login it was asking me change the atm pin which i promptly changed after that it was asking me to confirm the card by entering the otp which i did not receive it on my mobile number. I tried several times but never receive the otp.

When i complained they replied they have promptly send the otp to my mobile number and quoted my mobile which i found wrong because they did not use the country code. I am a nri account holder and my registered mobile no is international mobile.

Why hdfc bank is behaving irresponsibly, i have informed them about this but they did not respond even after my repeated emails. Again i placed my complaint to the grivence redressal authority.

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Nov 9, 2016

Complaint marked as Resolved

They have emailed me asking me to provide details about the complaint and upon sending the details the next day they solved the problem by correcting the mobile number in their record and informed me by an SMS. Even after repeated emails to the customer care and grivence redressal department they did not solve the problem instead of looking into the problem they are finding lame excuses and emailing. I have started me email war on 25/10/2016 and it came to an end today through this forum. Thank you

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 07, 2016

HDFC Bank Customer Care's response Dear Customer,

Regret the inconvenience caused and we are keen on discussing the concerns you have. Request you to write to us at [protected]@hdfcbank.com along with the following details:

[1] Customer Id number
[2] Issue details
[2] Registered Mobile number

Kindly quote the ref ID TTU[protected] in subject line.

-Manoj
HDFC Bank Customer Assistance