HDFC Bank — No customer assistance after arm got stuck in atm machine | |||||
I have been using my account of HDFC for 2 years. On 1st March, 2016 I went to hdfc atm near metro heart hospital at sector 12 Noida. while I was making my transaction, there was some technical default and my card got stuck. On asking the guard he told that it will be returned to the bank the next day. when I went next day, the hdfc assistance told me to either lodge a complaint for lost atm else it will be received next week. I am out of the country next week. When I told him and asked him what should I do. Den, he told me they'll break d card and throw it if nobody comes. After being a customer for 2 years, I deserve some decency and moreover, some solution for my problem. This is what hdfc bank sector 12 should learn. Was this information helpful? | |||||
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HDFC Bank customer support has been notified about the posted complaint. | |||||
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Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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Please provide us the following details at [protected]@hdfcbank.com so that we can assist you:
ATM ID of the ATM machine / complete name and address of the ATM where card got retained
Date and time of Card retention
Card Bank name (in case of non-HDFC Bank Card)
Card Number
Name embossed on the Card
Account number (in case of HDFC Bank Card)
Branch Name and address where you would like your card to be sent once retrieved from the ATM machine
In case you are HDFC Bank customer and are travelling, you can visit any of our nearest branch and request for a Insta Debit Card which will be given to you over the counter and gets activated within 24 working hours from the time of issuance. Please submit valid and original photo ID and a canceled cheque leaf of your HDFC Bank account to obtain a Insta Debit Card.
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HDFC Bank Customer Assistance