[Resolved]  HDFC Bank — No debit on applied on account and no communication.

Address:	122002
Website:	www.hdfcbank,com

Hi HDFC Support team,

This is in regard to my account no[protected] which is with your bank at branch Gurgaon Global Business park. I’m unable to do any kind of debit transactions on my mentioned account, when contacted the Phone banking I was suggested to visit the nearest branch at Hinjawadi Pune and on visiting the branch, the associates were unable to assist and mentioned that there is a No Debit applied on my account and when asked for the reason I was given a wearied answer that there is no reason mentioned by the person who has blocked the account. On requesting the associate, she initiated a mail and also called the Gurgaon Global Business Park branch where my account is and following were the responses :-

1. We will check and revert back to the mail which the associate had initiated from Hinjiwadi Pune but it passed an entire day there was no response
2. The branch mentioned that they will call me in next 30 to 45 minutes with the reason and solution but again as usual there was no response.
3. To have an updates I was given a number of the person at Gurgaon Branch but I have been trying since morning (10 15 times) but the person did not even bothered to answer my call at once or give a callback.
4. When I was not left with any other option I again contacted the Hinjawadi branch Pune and it really came as a surprise to me that the bank had updated that they had called me but were unable to get connected with me which completely is a false statement.
5. Additionally the Hinjawadi branch associate mentioned that since they were unable to contact me over the phone so they will revert to me via mail which I never received till now.

This is really an insane and a surprising incident which I have never ever faced in my life till date, there might be some valid reason behind the lock on my account but is it not the duty of the bank to first inform the customer that there is so and so problem and it will have such and such impact. The account being linked with my salary has so many dependencies on EMI’s and other expenses and HDFC showcased such an insensitive act that it completely shocked me.

Please look into the matter with immediate effect.