[Resolved] HDFC Bank — no emi on my credit, card i request, complaint ten day before but no response from hdfc bank. do the needful

Prem Singh negi Negi

from Mumbai, Maharashtra

Address:

400706

There is no response since ten to fifteen days of complaint, for my emi on credit card. No one suppose to act to do the process, pls do the need full for my emi option on my credit card. Toll free no of hdfc bank no use and the people working there is hopeless of no use. Really a poor banking experience of hdfc bank.
Thank u
Your sincerely
Prem singh negi
[protected]

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Dec 10, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 08, 2018

HDFC Bank Customer Care's response Dear Customer,

I request you to share your card no, complete issue and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance

Verified Support

Nov 09, 2018

HDFC Bank Customer Care's response Dear Customer,

Specific to your query with regard to EMI offer on the card, we would like to clarify that Bank offers term products like Smart EMI, Insta Loan and Jumbo cash loan on your card account selectively at its discretion based on internal policies laid down and this is also time driven. We take this opportunity to apprise that the loan offers are time bound and will vary basis the internal parameters set by the Bank at its discretion and the same is not a standard product offering. We wish to assure you that the EMI offer on the credit card is reviewed periodically based on usage and payment pattern on the card account. Having mentioned above, we regret for the inconvenience in this regard.

-Manoj
HDFC Bank Customer Assistance