[Resolved] HDFC Bank — No intimation on wrong debit and credit by bank to my account | |||||
Dear executive, please take necessary action for my concern below : I have used my debit card for filling my fuel tank. As per my card offer, the fuel surcharge was refunded back. (Debiting first and crediting back itself is rubbish thing. Better not to debit at first time itself). It was held during february almost 4 months back. But, now that surcharge was debited and there was no intimation provided to me. After long queue, contacted customer care executive and received cool wordings that wrongly the surcharge was refunded during february and their clever team found this error and debited the same in june without intimation. To know this irresponsible reply i spend 15 minutes of my valuable time and money for making a call to customer care. My concerns are 1) debiting amount without intimation, 2) there is no toll free number for customer care, 3) even after ivr verification, customer care exective themselves asking all the verification details again. Please take necessary action and do the needful. Thanks Prabhu Was this information helpful? | |||||
Jul 22, 2017 Complaint marked as Resolved HDFC Bank customer support has been notified about the posted complaint. Verified Support Jun 21, 2017 HDFC Bank Customer Care's response Dear Customer, I request you to share your card details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better. -Bejoy HDFC Bank Customer Assistance | |||||
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I do not want to renew my credit card. there seems to be no way to connect with them. no mail ID & pathetic customer care.
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