[Resolved]  HDFC Bank — no policy certificate or refund

After a months time, there is no response (No soft copy or hard copy of certificate) for the policy purchased via online on 4th april 2018 to protect my personal loan taken from hdfc (Agreement no.:[protected].

Transaction details
Policy no.: pp000132. (Received by sms)

Proposal form, application no is (C[protected])
And transaction id is (185407)

Policy amount: rs. 6700/-

Complained thrice to either refund or give the policy certificate but received only the auto generated ids and didn't resolve the problem.

Interaction id hdfcsl=[protected] dated: 30-apr-2018
Hdfcsl=[protected] dated: 07-may-2018
Hdfcsl=[protected] dated: 09-may-2018

When contacted through help desk nos and through web chat they ask me to contact the nearest branch.