HDFC Bank — no response from customer service from almost 25 min

Address:

560075

My cust id in HDFC bank is 20976165 . At 6:31pm today i called HDFC bank customer service number[protected] regarding a query on a cheque debit from my account . Based on IVR i reached the respective number, after waiting for 12min in the line, it got connected to a customer service executive, wherein she stated that the query does not pertain to her and so she will forward the call, but the line got disconnected . Again immediately i called[protected], again waiting in line for almost 10min, the line got connected to another customer service executive, i told him the concern, who again stated he will route the call to other unit and again the line was disconnected . Is this the facility provided by customer service team after waiting in the lines for almost 20min ? My contact number is[protected]