[Resolved]  HDFC Bank — NonPayment_Incorrect Rejection of Claim_ Same Response on Complaint

This is in regards to the term insurance policy under my husband's name KK Jha from HDFC Life, Policy Number 22499085.

We have registered the claim under CL-[protected]. The claim was rejected.
The claim is incorrectly rejected stating we kept hidden the health details of the policy holder but the policy was issued only after the complete health checkup performed by HDFC. Hence the reason for rejection of the claim is not valid.

My husband has mentioned everything correctly on the form and no information was withheld from our side. Yes his sugar level took a significant hike at the time of admission to the hospital but that was due to covid medication.

We have been trying to get a result on the same policy since October but every time we are given a different date by HDFC. We have asked to review this reason multiple times but every time they are giving the same reason without acknowledging the fact that policy was issued after the complete health checkup.

When we 1st complained we received a mail stating the Claim Review Committee will address this concern and will get back to us by 11 December 2021, but no communication was made.
When we mailed HDFC then we got a reply stating again the claim review committee will get back to us after 12th Jan 2022
And now again we got a date of 8th Feb from HDFC.
But no one is acknowledging the fact that policy was issued after performing a full body checkup, now the same policy is being revoked on the ground that health information was withheld.
From the month of October we are just being given the same response with a new date. As if no one is listening to us. The company is just playing around now and now it has reached to a point of mental harassment.