HDFC Bank — Not able to cancel IRCTC ticket booked from hdfc payzapp

Hi,

I had booked below train ticket through HDFC bank's Payzapp app, but when I am trying to cancel the ticket, it is not loading the ticket for cancellation, due to which I have lost my Rs 1525.40/- for the ticket.

PNR - [[protected]] - Amount - Rs 1525.40

The order details page is not loading, and there is no other way to cancel the ticket, we cannot cancel the ticket through IRCTC website as it says ticket not booked through IRCTC, please check merchant app used for booking the ticket.

Kindly help me as this is app issue and no customer support as well available for this.