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HDFC Bank — Not able to cancel irctc ticket

I want to cancel my irctc ticket pnr [protected] booking through payzapp.I try to cancel the ticket through app but ticket not able to load so I cant able to cancel it. There is bug in the app for irctc application.kindly cancel my ticket so I will get full refund.
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    HDFC Bank Phone
    +91 22 6160 6161
    +91 22 2498 8484
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    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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