[Resolved] HDFC Bank — not able to change credit card communication address

Maheklu

from Chennai, Tamil Nadu

Address:

Perumbakkam , chennai, 600119

Hi, i bought hdfc times credit card in bangalore and in application they inform me to update bangalore office address, now i shifeted to chennai 2 years before but i can't able to change to my communication address even i tried near by hdfc bank they inform me to drop communication change form in box but twice it canceled because of signature mismatch. I am fed up with hdfc this kind of service so i am planning to close my credit card but they inform me drop application form in near by hdfc bank... Even i can't able to contact customer care support for this... Kindly guide me...

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Apr 27, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Mar 27, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret to inform you that we are unable to process your request, as your signature in the letter does not match with the signature as per our bank records. Incase there is a change in your signature, we request you to forward us a duly signed letter mentioning your request and to update new signature in records, with any of the self attested signature proof listed below. LIST OF SIGNATURE PROOF Copy of Pan Card self attested. Copy of Driving License self attested. Copy of the Passport self attested. Kindly send the documents to our below mentioned mailing address, HDFC Bank Cards Division P.O.Box No.8654 Thiruvanmiyur P.O. Chennai - 600 041 Please note that your new signature would be updated in our records and the same would be used as a reference for all future correspondence.

-Anay
HDFC Bank Customer Assistance