[Resolved]  HDFC Bank — not able to receive otp

Address:rajapadhai street,elankad, Kanyakumari, Tamil Nadu, 629002

When ever I do online purchasing through net banking IAM not able to receive otp in my mobile .when I asked through phone banking they told we have refreshed ur credit card otp and for debit card u have to do from net banking site .I cannot find option to refresh contact detail, I visited my branch and they told to open hdfc Bank app and they did some setting change and still the issue is not solved
Was this information helpful?
No (0)
Yes (0)
Nov 25, 2019
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Oct 25, 2019
HDFC Bank Customer Care's response
Dear Customer,

Thanks for connecting with us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to submit your details. Kindly also confirm your mobile number updated in your HDFC Bank account is correct. We request you to try again. If the issue persists, share us the date and amount of transaction attempted and merchant name for which you have not received OTP so that we can check further. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

-Anay
HDFC Bank Customer Assistance
Complaint comments 

Comments

Dear sir
I paid amount 60 day ago settled amount waiting for NOC letter has not arrived yet

I have ordered iphone and I cancelled the order the refund amount is not credited.but I got a message that hdfc has credited the amount in my account but my balance is not updated.please look into it immediately.
My credit card block last month, how to unblock my credit card i don't no how to unblock and re activate my card, please give me suggestion, where i contact and how to contact, if any contact phone number or address give me. This is very helpful

I am giving my details
contact number-[protected]

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    HDFC Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    58%
    Complaints
    32728
    Pending
    0
    Resolved
    18405
    HDFC Bank Phone
    +91 22 6160 6161
    +91 22 2498 8484
    HDFC Bank Address
    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all HDFC Bank contact information