HDFC Bank — Not able to redeem my reward points

Address:	Thane, Maharashtra, 421201
Website:	www.hdfcbankdinersclub.in, www.netbanking.hdfcbank.com

I have been trying to book a flight ticket and also do a hotel booking from ''www.hdfcbankdinersclub.in''. As a part of this, I need to generate the voucher and use it for paying the charges. I am not able to generate the voucher from the above website; so I checked with the Conceirge service team who asked to generate the voucher using the net banking as they are not able to see any points against my credit card. When I go into net banking, I am able to see the accumulated points; though none of them are redeemable. I have been using a card ending 9079 which is due to expire in Sep, 2016. I have been given this new card ending 8778, which shows the points but none of them are available for redemption. This means that I have the points but not able to redeem them when I want them. This is HDFC''s problem which is causing loss and inconvenience to me. After repeated calls to the customer services, I am not able to get this resolved. I want this to be done as early as possible and also I HDFC to book the flights and hotel at the same rate they are currently available - purely because this is HDFC''s problem and not mine.